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Returns
Please allow 14 business days for us to receive and process your return. We will notify you by email when we have exchanged your return items or processed your refund. It may take an additional 4-5 business days for the refund to be credited against your original payment method. Processing times for exchanges or refunds may take longer during sale periods.
Pre Order Items
We do not provide refunds on pre order items, suggested ETAs are only guidelines and delays can be expected. Please be aware of this prior to purchase
Fitnes Hero is committed to providing you with quality products. Our products are thoroughly tested throughout the design process and we stand behind the quality of the products. However, in the unlikely event that you have received a damaged, faulty, or incorrect item please contact us and one of our team members will be ready to assist you by taking you through your available options
Returning an item
To return an item to Fitness Hero by post or refund or exchange, please contact us and we will be happy to assist.
To protect your return from damage during delivery, please use strong external packaging. For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. In the case of an exchange due to incorrect item, delivery charges for the replacement item will be at Fitness Hero's expense. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
For large bulk orders, there may be a restocking fee involved. This will be discussed prior to return being made
Any rights you have under this policy in relation to your Fitness Hero product are additional to any rights you may have under consumer laws.
All change-of-mind refunds are issued at the discretion of Fitness Hero. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.
For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.
Refunds
Any refunds due to change of mind or customer error will incur a 2.2% card transaction fee on processing refunds.
Afterpay - Please note any orders being refunded via Afterpay will include the 6.48% fee charged by Afterpay which is non refundable
